At DATAENT LIMITED, we are committed to providing reliable and high-quality transcription and data entry services. Your satisfaction is important to us, and this Refund Policy outlines the conditions under which we offer refunds, how to request them, and any limitations or exceptions.

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1. Scope of Policy

This Refund Policy applies to all services provided by DATAENT LIMITED, including but not limited to:

• Data Cleansing and Validation
• PDF to Word/Excel Conversion
• Document Formatting and Editing
• Data Entry Services
• Audio and Video Transcription

By using our services, you agree to be bound by this Refund Policy, as it governs your eligibility for refunds and the steps to request one.

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2. Refund Eligibility Criteria

Refund eligibility depends on the nature of the service and the issues reported. Refunds may be considered in the following situations:

• Service Not Delivered: If, for any reason, we cannot deliver the requested service within the agreed timeline, you may be eligible for a refund.
• Inaccurate or Poor-Quality Work: If the quality of the completed work falls short of industry standards or deviates significantly from agreed specifications, you may qualify for a partial or full refund.
• Duplicate Payments: If a duplicate payment has been processed, you may be eligible for a refund of the duplicated amount.
• Errors in Work Delivered: If we deliver work with major errors (e.g., significant data inaccuracies or transcription errors), and these errors cannot be reasonably corrected within the agreed timeframe, a refund may be issued.

Refunds are not available in cases where:

• The service was completed as specified, but client preferences changed post-delivery.
• Issues are due to unclear or incomplete instructions from the client.
• Errors in input files provided by the client caused complications in the output quality.

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3. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us: Send an email to our support team at support@dataent.co.uk with “Refund Request” in the subject line. Include your name, order ID, date of service, and detailed reason for the refund request.

2. Supporting Documentation: Provide any necessary documentation or evidence to support your claim (e.g., communication records, examples of inaccuracies, proof of payment, etc.).

3. Allow Evaluation Period: Our team will review your request within 10 business days, evaluating all evidence and relevant information.

4. Decision Notification: Once the review is complete, we will notify you of the decision by email. If approved, we will provide details on the refund amount and process.

5. Refund Processing Time: Approved refunds will be processed within 7-10 business days via the original payment method.

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4. Partial Refunds

In certain cases, partial refunds may be issued if:

• Only Part of the Service Met Expectations: If some parts of the service were completed accurately but others were not, a partial refund may be issued for the unsatisfactory portion.
• Significant Delay: In cases where delays occur beyond the agreed delivery time and impact your project timeline, you may be eligible for a partial refund.

Partial refunds are calculated based on the scope of the incomplete or unsatisfactory work in relation to the total fee.

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5. Non-Refundable Situations

Refunds are generally not provided under the following conditions:

• Client-Requested Modifications Post-Completion: If additional changes or alterations are requested after the final product delivery, additional fees may apply instead of a refund.
• Services Rendered as Per Initial Agreement: If the service has been provided as agreed, even if client preferences have changed post-delivery.
• Non-Cancellation Before Service Commencement: Refunds are not available if a cancellation request is not received before the commencement of service.
• Minor Errors: Minor typographical or formatting errors that do not significantly impact the functionality or accuracy of the service provided.

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6. Amendments to the Refund Policy

DATAENT LIMITED reserves the right to update or amend this Refund Policy at any time. If changes are made, they will be effective immediately upon posting to our website. Your continued use of our services signifies your acceptance of these updated terms.

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7. Contact Information

If you have questions or concerns regarding this Refund Policy, please reach out:

DATAENT LIMITED
Email: support@dataent.co.uk
Address: 2 Frederick Street, London, WC1X 0ND